The Robo Pope

In a recent development on the GC22 regulations for broadband migration, communications watchdog Ofcom has decided to close the enforcement program. After enforcement of the regulations, the number of MAC-related complaints saw a steep decline from 825 to 147 in a period of less than a year. This decline has led Ofcom to take the decision of closure.

The official website of Ofcom suggests that the decline in the number of complaints as well as the data collected by enforcement mechanisms clearly point out that the level of compliance to the rules has increased considerably, and that consumers can now switch broadband providers without much hassle and wastage of time.

According to Ofcom, there are certain ISPs like Pipex that have been found in repeated non-compliance of the MAC code rules and have been reminded by Ofcom time and again to mend their ways. Pipex was issued a notice for violating the rules of GC22 in December 2008.

The report pointed out that after the notice was issued to Pipex, the number of complains against the provider declined substantially. This clearly shows that the notice had made Pipex take remedial actions, as a result of which Ofcom has decided to stop monitoring Pipex in this respect.

However, despite the closure of the scheme, customers need not worry, as Ofcom is determined to keep monitoring MAC-related issues closely.