June 3, 2009
Now Live Chat Access to BT Broadband
Initially started for those with hearing disabilities, BT’s Live Chat feature is now open to all. The feature, which works exactly like a messenger, would enable BT subscribers to carry out a conversation with one of BT’s advisors to get information about products, to resolve account queries (such as broadband connection migration), and to purchase BT products.
Until now, customers had to use the telephone to gain access to BT’s support staff. The Live Chat option is available on BT’s inclusion website (www.BT.com/inclusion) and it will provide instant contact with an advisor.
Warren Buckley who serves as the director of Strategy and eServices at BT commented on the feature by saying that BT wants customers to be able to communicate with it easily. He added that Live Chat is an alternative way of interacting with BT, which guarantees consumers a real-time solution to their problems and queries.
Subscribers can avail of the service from Monday to Friday from 10 in the morning to 5 in the evening. Visit BT’s inclusion website and click on the ‘Chat to us Live’ banner and you will enter into a live conversation with an advisor.
Hearing Concern Link was one of the many impressed with this service and praised the convenience it offers to the disabled. The organization is now keen that other broadband providers should start similar services and has approached Ofcom with a request for the same.
